FAQ

Gi99 FAQ — Frequently Asked Questions in Bengali

Everything you want to know about gi99 — from registration and payments to bonuses and security — all in one place, with straightforward answers.

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Browse the categories below to find the information you need.

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Account & Login

All your questions about registration, login issues, password reset, 2FA, and account verification — answered here.

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Payments & Withdrawals

Everything you need to know about payment methods including Mobile Pay, Nagad, and Rocket — deposit and withdrawal timeframes, fees, and more.

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Bonuses & Promos

Learn all about welcome bonuses, reload offers, free bets, cashback, and wagering requirements.

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Sports Betting

Find answers to any questions about match odds, Live Betting, bet types, Cash Out, and betting rules.

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App & Devices

Find solutions for downloading, installing, and updating the Android and iOS apps, as well as troubleshooting device-related issues.

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Security & Privacy

Account security, personal data privacy, reporting suspicious activity, and safe betting.

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Account & Login

To register at gi99, you'll need an active mobile number or email address and be at least 18 years old. Simply fill in your name, date of birth, and preferred password in the registration form to create your account. You may later be required to submit a copy of your National ID or passport for KYC verification.

No, gi99's rules allow only one account per person. Creating multiple accounts may result in both being permanently closed and your balance forfeited. If multiple family members share the same device, it's best to notify support in advance.

Enter Go to the page and click the "Forgot Password?" link. Enter your registered email or mobile number and a reset link or OTP will be sent to you. Use it to set a new password. The whole process usually takes no more than 5 minutes.

KYC verification secures your account and helps prevent fraud. It is mandatory in certain cases — such as when increasing withdrawal limits or after winning a large jackpot. Verification typically requires a photo of your NID or passport along with a selfie.

Your account gets temporarily locked after multiple incorrect password attempts. Waiting 15–30 minutes usually resolves it. If the issue persists, email support@gi99.run or FAQVisit the contact section.

Yes, to request account closure or deletion, email support@gi99.run. It's recommended to withdraw any remaining balance before the request is processed. If you're dealing with responsible betting concerns, Responsible Gaming View the page.

Usernames generally cannot be changed after registration, as they serve as the unique identifier for your account. However, in special circumstances, a one-time change may be possible with the help of the support team. Your email address and phone number can be updated from Account Settings.

Log in to your account and go to Settings > Security. Enable the "Two-Factor Authentication" option. You can set up 2FA using your mobile number or the Google Authenticator app. Once active, you'll need an OTP code every time you log in.

Yes, Registration The registration form includes a field for a referral or promo code. If a friend has shared their referral code with you, entering it may earn both of you a bonus. To find active promo codes, Bonus View the page.

Payments & Withdrawals

gi99 supports multiple payment methods, including Mobile Pay, Nagad, Rocket, Dutch-Bangla Bank mobile banking, and cryptocurrency. For the full list, Payment View the page.

The minimum deposit at gi99 depends on your payment method. Generally, the minimum deposit via Mobile Pay and Nagad is BDT 500. For maximum limits and method-specific details, Payment Go to the page.

Most withdrawal requests are processed within 15 minutes to 4 hours. Bank transfers may take up to 24 hours. First-time withdrawals without completed KYC verification may take a little longer.

gi99 generally does not charge any fees on deposits. However, your mobile banking provider (such as Mobile Pay or Nagad) may apply their own transfer fees. A small processing fee may also apply to withdrawals, depending on the method used.

First, refresh the page and wait a few minutes. If you received a debit confirmation from your bank or mobile banking, email support@gi99.run with the transaction ID. The team typically resolves this within 1–2 hours.

You can cancel a transaction from the payments page before processing begins. Once processing has started, cancellation is no longer possible. If you need to cancel urgently, contact support right away.

Log in and Financial Transactions On this page, you'll find a complete history of all your deposits and withdrawals. You can filter by date, amount, and status to quickly find the transaction you're looking for.

Yes, depositing with cryptocurrency during certain promotional periods can earn you an extra bonus. To see active crypto bonus offers, Bonus Visit the page or ask support.

Bonuses & Promos

Registration Once completed, your welcome bonus will be credited automatically after your first deposit. For details on the bonus amount and terms, Bonus Check out the page. If you have a promo code at the time of registration, entering it may unlock an even bigger bonus.

A wagering requirement specifies how many times you must bet the bonus amount before you can withdraw it. For example, a 5x wagering requirement on a BDT 1,000 bonus means you need to place BDT 5,000 in bets. Track your progress toward completing the requirement from the Bonus section of your account.

Yes, every bonus has an expiry date. Welcome bonuses generally need to be used within 7–30 days. Any unused bonus is automatically forfeited once it expires. The validity period for each bonus Bonus is listed on the page.

Winnings from free bets generally cannot be withdrawn directly — wagering requirements must be met first. However, some special promos do award winnings as instant cash. Terms vary for each free bet, so read the offer details carefully.

A cashback bonus returns a percentage of your net losses over a set period. For example, a 10% weekly cashback means if you lose BDT 1,000 in a week, you get BDT 100 back. Cashback is typically credited every Monday.

Both you and your friend receive a bonus for every successful referral. You can find your referral link or code in the "Refer" section of your account. The bonus is credited once your friend registers and makes their first deposit. To view the current referral offer, Bonus Go to the page.

Generally, only one active bonus can be used at a time. The next bonus becomes active once the wagering requirements of the current one are met. Some special promos may offer bonuses in multiple tiers — for details, Bonus on the page.

Sports Betting & Match Odds

gi99 offers betting on over 30 sports, including cricket, football, tennis, badminton, basketball, and kabaddi. Live betting is also available for Bangladesh's most popular cricket and football matches. For more details, Sports Go to the page.

Live Betting lets you place bets in real time while a match is in progress. Odds shift every moment, so quick decisions matter. Use live scores, stats, and match momentum to make smart bets.

An accumulator bet combines multiple match selections into one. If all of them are correct, the payout can be huge — but a single wrong selection loses the entire bet. For example, in a 5-match accumulator, all the odds are multiplied together.

If you think a bet may lose while a match is still in progress, you can Cash Out to secure a partial return. Look for the "Cash Out" button next to your active bet on the betting slip — clicking it will show the current value, and confirming will add the amount to your account instantly.

If a match is cancelled or postponed, your stake is generally refunded in full. In accumulator bets, the cancelled match is assigned odds of 1 and the remaining selections stay active. For the specific policy, Terms & Conditions View.

The minimum bet generally starts from BDT 10, though this may vary by sport and market. Maximum bet limits also differ across markets. To view detailed limits, Match Odds Open the betting slip on the page.

In handicap betting, the weaker team is given a virtual head start in goals or points. For example, with a -1.5 handicap, the stronger team must win by at least 2 goals. This levels the playing field in one-sided matches and makes the odds more attractive.

Yes, gi99 offers betting on virtual football, horse racing, and other virtual sports. Virtual matches take place every few minutes, so there's no waiting around. Sports Find the Virtual section on the page.

App & Devices

gi99 App — Direct Download Download Visit the page to get started. You'll find the APK file for Android and the App Store link for iOS. Never download the app from unknown sources — only use the official gi99 site.

To install the APK on Android, go to Settings > Security and enable the "Install from unknown sources" option. Once the installation is complete, turn this option off again for security. Please note the app may not be supported on Android versions below 5.

Yes, the gi99 app runs on iOS 12 and above. Download Go to the page and follow the App Store link to install. On iPhone, you can log in conveniently using Face ID.

Older versions may have missing features and security vulnerabilities. Install any new updates as soon as they become available. Download The latest version is always available on the page.

Close the app and reopen it. If that doesn't help, restart your device. Clear the app cache (Settings > Apps > gi99 > Clear Cache). If the issue persists, uninstall the app and reinstall it fresh.

The app is the more convenient option — it loads faster, supports push notifications, and allows biometric login. That said, the full experience is available on browser too. For the quickest updates on live matches and jackpots, the app is the way to go.

Security & Privacy

Yes, gi99 uses SSL encryption to keep all your data secure. Your personal information is never sold to third parties. For more details, Privacy Policy Read the page.

Change your password immediately and enable 2FA. Log out of all active sessions, then email support@gi99.run with full details of the issue. If needed, you can also request a temporary account lock.

The official gi99 domain is gi99.run. Be cautious if you come across any similar-looking domain names. Report any suspicious sites or messages to support@gi99.run. gi99 will never ask for your password or OTP via message.

Use a password with at least 8 characters, combining uppercase and lowercase letters, numbers, and special characters (e.g., @, #, $). Avoid using your date of birth or simple words. Use a unique password for each site and update it regularly.

Yes, gi99 takes responsible betting very seriously. You can set your own daily/weekly betting limits. If you feel you have a betting problem, Responsible Gaming Go to the page for assistance.

No, gi99 is strictly for users aged 18 and above. Age is verified during registration and identity is confirmed through the KYC process. Any account found to belong to a minor will be closed immediately.

Jackpot

Jackpot Go to the page and choose your preferred game. You can join as long as your account has sufficient balance. Some jackpot games also allow you to play using special bonuses.

In a progressive jackpot, a portion of every bet is added to the prize pool. The pool keeps growing until someone wins, which means it can reach into the crores. Jackpot The current pool amount is shown on the page.

When you win a jackpot, the winnings are automatically recorded in your account. KYC verification may be required for large amounts. Once verified, you can withdraw your funds using your preferred payment method.

RTP (Return to Player) varies across jackpot games — generally ranging from 92% to 97%. Progressive jackpot games tend to have a slightly lower RTP, but offer the chance for much larger prizes. The RTP for each game is listed in its info sheet.

Yes, all gi99 jackpot games are mobile-optimized. You get the full gaming experience on the Android and iOS apps or via mobile browser. A stable internet connection is recommended for the best experience.

Yes, gi99 offers a range of Live Casino games with live dealers, including Blackjack, Baccarat, and Roulette. You get the full experience of playing with a real dealer in real time. Jackpot View all games in the Live Casino section on the page.
Quick help: If you can't find the answer you're looking for in this FAQ, email us at support@gi99.run or reach out via live chat. Our team is available 24/7.
Safe Betting: gi99 is committed to responsible betting. If you need support, Responsible Gaming Set your limits on the page.
Watch out for fraud: gi99 will never ask for your OTP or password via SMS or WhatsApp. If you receive any such message, ignore it and report it immediately.
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